Privacy Policy

This privacy policy applies to the site and services offered by Premiumize.me with respect to the personal data of our website visitors and service users. Premiumize.me acts as the data controller for your personal data, determining how and why it is processed. This policy does not cover third-party services or websites that you may access through our platform. We are not responsible for their privacy practices, and their own policies will apply.

We will explain:

• the categories of personal data we may process
• the source of data, if not provided by you
• the purpose of collecting and processing personal data
• the legal basis of the processing
• your rights as a data subject
• how we protect and retain your data

1. Personal identification information

A basic signup only stores the user's email. If the user wants to upgrade to a paid membership, depending on the payment method a user might be asked for personal data.

We will collect this personal identification information only if you voluntarily submit such information to us. Depending on the payment option, only necessary information will be shared with the payment gateways so they can process the order. Users can always refuse to supply personal identification information, except that it may prevent our ability to process orders.

Providing your email address is necessary to create an account. Payment information must be provided to our payment processors to access and use our paid services.

The logged data may include:

• E-mail address
• IP address
• Captcha Identifier

Payment processors may additionally collect mailing address, billing address, and phone number depending on the payment method selected.

2. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

• Performance of a Contract: Processing your email and account information is necessary to provide our service and fulfill our contractual obligations to you.
• Legitimate Interests: We process usage data and technical information to maintain service security, prevent fraud, improve our platform, and ensure system stability. These interests do not override your fundamental rights.
• Legal Obligation: We maintain account and service records, and our payment processors retain billing and payment records, to comply with tax, accounting, and financial regulations that require certain records be maintained.
• Consent: For marketing communications, we rely on your explicit consent, which you may withdraw at any time.

3. Web browser cookies

Our site uses essential cookies that are necessary for the website to function properly and keep you logged in. These cookies do not require your consent as they are required for the service to work.

Users may choose to set their web browser to refuse cookies. If they do so, note that some parts of the site, especially the browser plugins, may not function properly.

4. Third-Party Service Providers

To operate our service effectively, we work with trusted third-party providers:

• Payment Processors: All payment and credit card information is collected and stored directly by our payment providers. We do not store any credit card or payment details on our servers. Payment processors handle this data according to their own privacy policies and security standards.
• Email Service Provider: We use Postmark to send transactional emails such as account verification, password resets, and service notifications. They process your email address according to their privacy policy: https://postmarkapp.com/eu-privacy
• Customer Support Platform: We use Reamaze to manage customer support inquiries. When you reach out to our support team, your email address, message content, and any information you provide will be processed through their system. Reamaze operates under their own privacy policy available at: https://www.reamaze.com/privacy

5. How we use collected information

Premiumize.me may collect and use users personal information for the following purposes:

• to provide, maintain, and improve our services
• to help process your order, contact you, and help with any problems during and after the order process
• to alert you to special offers, updated information, and security issues
• to prevent fraud, abuse, and maintain platform security
• to comply with legal and regulatory obligations

We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

6. How we retain your information

We retain your information only as long as necessary for the purposes outlined in this policy:

• Account data: Retained until you delete your account, then deleted within 30 days
• Billing information: Retained for up to 7 years by our payment processors to comply with tax, accounting, and audit requirements
• Marketing consent records: Retained for up to 3 years after withdrawal to honor your preferences
• Support communications: Retained for up to 3 years to provide consistent customer service
• Usage logs: Retained for up to 90 days for security and troubleshooting purposes

7. How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, including:

• TLS/SSL encryption for all data transmitted between your device and our servers
• Encryption at rest for sensitive data stored in our systems
• Passwords are stored encrypted and never in plain text
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and monitoring

While we implement industry-standard security measures, no system can guarantee absolute security. We continually work to improve our security practices.

8. International Data Transfers

Some of our service providers and payment processors may store or process data outside the European Economic Area (EEA), including in the United States. When we transfer personal data internationally, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Ensuring service providers maintain adequate data protection standards
• Encryption during transfer and at rest

We only work with processors who commit to protecting your data in accordance with GDPR standards.

9. Sharing your personal information

We do not sell, trade, or rent personal identification information to third parties. We only share your data with:

• Payment processors: To handle transactions securely (they process and store payment data under their own privacy policies)
• Service providers: Who assist us in operating our platform, under strict data protection agreements
• Legal authorities: When required by law or to protect our rights and safety

10. Your Rights Under GDPR

If you are located in the European Union, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format to transfer to another service
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent at any time for processing based on consent
• Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your rights

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity to protect your data.

11. Exporting or Deleting your personal information

We have a simple tool to delete all personal information. It can be accessed at premiumize.me/deleteaccount. On request we can export all your account data in a structured, commonly used format.

12. Changes to this privacy policy

Premiumize.me has the discretion to update this privacy policy at any time to reflect changes in our practices, legal requirements, or service offerings. We encourage users to frequently check this page for any changes. For significant changes, we will notify you via email or through a prominent notice on our website.

13. Your acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site.

14. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us, please reach out to us.
You may also contact your local data protection authority if you have concerns about how we handle your personal data.
Our customer service can be reached easily via the contact form, which you can find here: Contact Us